Refund policy
REFUNDS AND RETURNS
Dr Julie Bhosale Appointments Policy:
We understand that sometimes it is necessary for you to change your appointment. You have the option to cancel or reschedule your booking online from the time of booking until 24 hours prior to your consult. If done within this timeframe your purchase will be refunded. If you do not cancel or reschedule your booking within 24 hours of your appointment your booking and full payment will be forfeit. The policy applies to all bookings with Dr Julie Bhosale (in-clinic and on Skype) and all of her team.
Please note: all consultation appointments are booked in New Zealand time, charged in NZD and include GST.
Events Refund Policy:
Please note that we do not offer refunds to our events. This applies to all events either hosted or presented at by Dr Julie Bhosale and anyone in her team, including pre-booked and paid speaking appearances. You are welcome to transfer your ticket or spot to someone else if you can no longer attend – please advise us of this so we can update our records.
Product and Book Refund Policy:
There are no refunds are available on products, physical books, ebooks, audiobooks, courses, or online group orders so please choose carefully.
Other Exceptions / non-returnable items
Other certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Faulty Items and Replacements:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please contact us here or phone our New Zealand help team on (+64) 02108869449.
If your book or product arrives damaged please advise us within 7 days of receiving so we can send a replacement and arrange collection of the damaged copy.
If a product is faulty we will meet our obligations under the Consumer Guarantees Act if our products have been wrongly described, develop a fault or are not fit for the purpose described. In this case we will happily provide an replacement, or credit.
Please note: shipping is not refundable on returns and the item must be in sale-able condition (i.e not used).
How to complete a return:
To start a return, you can contact us. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
Please remember it can take some time for your bank or credit card company to process and post the refund too.